Genoa Christopher Columbus Airport (GOA) Car Rental
Genoa 16154
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Key Facts & Policies
Additional drivers must meet same rental qualifications as the renter. Additional drivers must appear at the rental counter with the primary renter. An additional daily fee may apply for any additional drivers.
If returning after hours, please place the keys in the key drop box located in the return area
Minimum age to rent a vehicle is 21, except in NY and MI, where the minimum age to rent is 18. Rental rates may be higher for renters and additional drivers under the age of 25. Certain specialty and larger sized vehicles may not be available for rentals when the renter or additional driver is under 25.
This reservation is being made with a Contract ID number (CID) assigned to a Corporate Account for use exclusively by its eligible renters. Use of this CID by individuals other than eligible renters is prohibited and may result in disciplinary action. Renters using this CID may be required to show proof of employment or authorization (such as a business card, current email with company domain, work order, etc.). Questions about acceptable proof of employment or authorization should be directed to your Travel Manager.
Vehicles rented in the US can be driven throughout the US and Canada.
Most locations do not allow travel into Mexico. If you wish to travel into Mexico, you will be required to purchase additional insurance to cover the vehicle while in Mexico. Please contact the branch directly to determine limitations and availability.
As a customer, you have a choice as to how you would like to pay for fuel. Option 1 - Prepay Fuel --This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas. Option 2 - We Refill. --This option allows the renter to pay Alamo at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. Option 3 - You Refill. --This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.
A valid drivers license from the customer's country of residence is required and must be presented at time of rental. The drivers license must be valid for the entire rental period. If the drivers license is in a language other than English, an International Drivers Permit is required along with the drivers license. Exceptions -- Japanese travelers may use the Japanese Drivers License Translation Service, which replaces the need for an International Drivers Permit. -- At California, Nevada and Phoenix-area airports and rental locations, renters with driver's licenses issued outside of the United States or its territories must produce a valid Passport. -- US Territories include American Samoa, Guam, the U.S. Virgin Islands, Puerto Rico, the Federated States of Micronesia, and the Midway Islands.
Credit Card - A credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction. Credit Cards honored - American Express, MasterCard, VISA, Discover, JCB. Puerto Rico --The following credit cards are accepted for rentals in Puerto Rico-- American Express, MasterCard, VISA, Diners Club, Discover. Pay Now Reservations --Pay Now reservations cannot be modified, changed or cancelled online; you must call 1-800 GO ALAMO -800-462-5266-. Changes to pickup and-or drop-off location will require a cancellation of the original reservation and re-booking of new reservation with current rates. If the reservation is cancelled more than 24 hours before the pick up time, a 5.00 USD cancellation fee will be assessed. If the reservation is cancelled within 24 hours of the pick up or is not picked up at all, a 10.00 USD no-show fee will be assessed. Any optional insurance or CDW product selected at the time of reservation may be cancelled at the counter at the time of rental without incurring a cancellation fee.
Guaranteed Reservations-- A -Guaranteed Reservation- may be required for specialty vehicle reservations, such as minivan, SUV, and convertible car classes at all Corporate locations and at participating licensee locations. During booking, vehicles that display the message -This vehicle requires a credit card for creating the reservation- will be considered a -Guaranteed Reservation-. If a guaranteed reservation is required for your trip, credit card information will be secured. Cancellations are accepted up to 24 hours before reservation date and time. If a Guaranteed Reservation is cancelled more than 24 hours before the pick-up time, no cancellation fee will be assessed. If the reservation is cancelled within 24 hours of the pick up or if the reservation is not used, a 50.00 USD cancellation fee will apply.
Alamo
Renter may purchase Roadside Plus (RSP) from Owner for an additional fee. If Renter purchases RSP, Owner agrees, subject to the actions that invalidate Collision Damage Waiver, to contractually waive Renter’s responsibility for the cost to provide 24/7 roadside assistance (where available) which includes replacement of lost keys (including remote entry devices), flat tire service (if no inflated spare is available, the vehicle will be towed. Cost of a replacement tire is not covered by RSP), lockout service (if the keys are locked inside the vehicle), jumpstarts, and fuel delivery service for up to 3 gallons (or equivalent liters) of fuel if Vehicle is out of fuel. Roadside Plus services are only available in the United States and Canada. If Renter does not purchase RSP, or RSP is invalidated as set forth above, roadside assistance will be available, but standard charges will apply. RSP does not apply in Mexico. For roadside assistance call 1-800-803-4444.