Kelowna Car Rental

• All additional drivers must meet all rental requirements.
• Additional drivers must appear at the rental counter with the primary renter.
• Additional drivers must sign the rental agreement.
• An additional daily fee may apply for any Additional Drivers.

The additional driver can only be added to the contract at the pick up location.

Note: State law in California, Illinois, Missouri, Nevada, Oregon, and Wisconsin allow the spouse to be an automatic authorized driver as long as renter requirements are met.

Minimum age to rent a vehicle is 21, except in NY and MI, where the minimum age to rent is 18.
Rental rates may be higher for renters and additional drivers under the age of 25.
Certain specialty and larger sized vehicles may not be available for rentals when the renter or additional driver is under 25.

This reservation is being made with a Contract ID number (CID) assigned to a Corporate Account for use exclusively by its eligible renters. Use of this CID by individuals other than eligible renters is prohibited and may result in disciplinary action. Renters using this CID may be required to show proof of employment or authorization (such as a business card, current email with company domain, work order, etc.). Questions about acceptable proof of employment or authorization should be directed to your Travel Manager.

One-Way rentals are allowed within Canada and may be assessed a one-time drop charge or mileage charge in addition to the rental rate. This is also known as an 'inter-city' fee.
The return location is indicated on your rental agreement. The cost of the rental reflects the return of the vehicle to that location. Returning the vehicle to a location other than the one indicated on your rental agreement will incur a separate charge.

As a customer, you have a choice as to how you would like to pay for fuel.

Option 1: Prepay Fuel
This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas.

Option 2: We Refill
This option allows the renter to pay National at the end of the rental for gas used but not replace. Price per litre will be higher than local fuel prices.

Option 3: You Refill
This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.

Important Note: For Europeans booking in the US and Canada, unless included in the rate package, payment for a tank of gas will be required at time of rental. No refund will be issued for fuel purchased but not used. The total prepaid fuel charge reflected is an estimate based on current prices and the average tank size for the car class reserved, and may change at time of rental.

Emerald Club customers can earn credits on qualifying rentals and redeem free days at this location. Note: Emerald Club members can earn credits on National and Enterprise brand rentals, but can only redeem at National brand locations

Customers who reside in the United States, U.S. Territories, or Canada

Customers who reside in the U.S., U.S. Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer.  Digital licenses are not accepted.  The driver's license must be valid for the entire rental period.

Members of the United States Armed Forces who are on active duty may present an expired home state license under the following conditions:

• They also present an Active Military ID, and

• They are in compliance with their military extension policy of the state which issued the license.  These policies vary by state and customers are encouraged to check with the appropriate department of motor vehicles for more information.

Customers travelling to the U.S. and Canada from other countries

It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licensing laws.  The following practices are used to ensure the customer is presenting a facially valid license at the time of rental. 

Customers traveling to the United States and Canada from another country must present the following:

• Their home country driver’s license, and

• If the home country license is in a language other than English (or French, for rentals in Canada) and the letters are English (i.e. German, Spanish, etc.) an International Driver’s Permit is recommended, but not required, for translation purposes in addition to the home country license.  

• If the home country license is in a language other than English and the letters are not English (i.e.alphabet is not an extended Latin-based alphabet like German or Spanish but is Russian, Japanese, Arabic, etc.) an International Driver’s Permit is required. 

• If an International Driver’s permit cannot be obtained in the home country, another professional, type-written translation may be substituted.  In either case the home country license must also be presented.

• Customers may not rent a vehicle solely with the International Driver’s Permit.  The International Driver’s Permit is a translation of the individual’s home country license and is not considered a license nor is it considered valid identification.

• In some locations, including but not limited to offices in Arizona, California, Georgia, New Mexico, Nevada, and Texas, customers may be asked to provide additional valid government-issued documentation.

Other requirements

• Photocopies of Driver’s Licenses are not accepted

• “Learner’s Permits” are not accepted.

• Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted.

• Temporary Driver’s Licenses may be refused if the renting location is unable to otherwise verify the customer’s identity or verify the authenticity of the temporary license.  Additional Government-issued identification may be required.

A credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction. Credit Cards honored: American Express®, MasterCard®, VISA®, Discover®, JCB. Puerto Rico: The following credit cards are accepted for rentals in Puerto Rico: American Express, MasterCard, VISA, Diners Club, Discover.
- Canada: The following credit cards are accepted for rentals in Canada: American Express®, MasterCard®, VISA®

Must meet the location's minimum age requirements.

Present a valid driver's license.

Present a major credit card in renter's name at the time of rental.

If you or any driver operate the rental vehicle in the following areas, and generate an unpaid toll, you will be charged:

•TPD area (Northeast U.S. except MA): TollPass Transponder Service of $3.95 for each rental day plus the cost of all unpaid tolls. The maximum TollPass Device Charge for the rental period is $19.75, plus the cost of all unpaid tolls.

•TPD area (Massachusetts) – there is no option to pay cash on any Massachusetts toll road

• Travel both within and outside of MA: TOLLPASS TRANSPONDER SERVICE of $3.95 for each rental day plus the cost of all unpaid tolls. The maximum TollPass Device Charge for the rental period is $19.75, plus the cost of all unpaid tolls.

• Travel within MA only: TOLLPASS CONVENIENCE CHARGE of $3.95 for each day you use a toll road or bridge plus the cost of all unpaid tolls. The maximum TollPass Convenience charge for the rental period is $19.75, plus the cost of all unpaid tolls.

•TPW area (Chicago): Tollpass Transponder Service of $9.99 for each rental day at the airport locations and $7.99 for each rental day at all other participating locations. The cost of tolls is included in the daily charge.

•TCC area (Northern CA, CO, GA, FL, TX, NC, PR, WA in the U.S. / Toronto and Vancouver in Canada): TollPass Convenience Charge of $3.95 for each day you use a toll road or bridge plus the cost of all unpaid tolls. The maximum TollPass Device Charge for the rental period is $19.75, plus the cost of all unpaid tolls.

•TCC area (Southern CA): TollPass Convenience Charge of $3.95 for each day you use the 73, 133, 241 or 261 toll roads or bridges plus the cost of all unpaid tolls. The maximum TollPass Convenience Charge for the rental period is $19.75, plus the cost of all unpaid tolls.

For more information, please visit www.htallc.com or call 1-877-860-1258.

If you or any driver operate the rental vehicle in areas not served by TollPass and generate any unpaid toll(s) then you will be charged for all unpaid tolls and an administrative charge of up to $25.00 per rental. For additional information regarding participating TollPass locations, please visit the TollPass Program Overview on our website. This can be found by searching ‘TollPass’ in the Help/Support section.

Toll Road Usage Program: www.htallc.com/tollpass

Espanol: www.es.htallc.com/tollpass

Francais: www.fr.htallc.com/tollpass

Portugues: www.pt.htallc.com/tollpass

Winter tires are offered during certain months and based on availability at the rental location. If you wish to request winter tires ahead of your vehicle reservation date, please contact the rental office directly for availability and pricing.