“Today’s business travelers are more tech-savvy than ever, and they depend on reliable platforms and tools that bring speed, choice and control to their travel,” said Frank Thurman, vice president of marketing for National. “That’s why National has made technology and innovation a priority for our customers by forming partnerships with original equipment manufacturers (OEMs) to ensure that our fleet is equipped with the best, cutting-edge technology.”
In addition to its presence at CES, National, the premier car rental brand for frequent airport travelers, continues to evolve its service offerings for road warriors, designing innovative initiatives and platforms that are more mobile‑friendly and accessible.
Highest-ranked in the Business Travel News Car Rental Survey, the National Car Rental mobile app has been updated to decrease the number of clicks required and improve customers’ ability to select vehicles in advance. With the new National app, travelers receive a single point of contact to manage all aspects of the rental experience from reservation to return. App users can track everything from profiles to rewards, and at select airport locations they can view real-time inventory and hold a specific vehicle while they are on their way to pick it up.
In addition, National launched an updated website platform earlier this year and has partnered with OEMs to provide the latest available in-vehicle technologies. For example, Enterprise Holdings, which owns and operates the National Car Rental brand, recently announced a partnership with General Motors to significantly increase the number of connected vehicles in the company’s fleet to 100,000 by the end of 2019. Driven by a commitment to provide the best possible customer experience, the initiative will expedite the renting and returning of vehicles by automating such tasks as checking fuel levels, vehicle condition and odometer readings via onboard telemetry, which allows geofenced rental locations to automatically receive these readings. Beyond these benefits, the vehicles will also come with the latest technology for personalized driving experiences, including Apple CarPlay®, Android Auto and OnStar®. Such features as emergency services, crisis assistance, automatic crash response and remote lock/unlock will also be included to add an additional level of convenience and safety.
National’s CES livestream broadcasts were produced by Chicago-based Intersport.
*The National Car Rental State of Business Travel Survey was conducted from November 9-15, 2018, among 1,000 U.S. frequent business travelers using Lucid’s Federated Sample market research panel. At the time of the survey, participants had to have been 25 to 65 years of age, be currently employed or self-employed on a full-time (35+ hours a week) basis, and traveled in the past 12 months for business purposes with a minimum of eight total nights.
